by zAgile | Dec 14, 2020 | Salesforce, Slack, Support Software
Key Takeaways Chat:Bridge enables teams to save time by easily accessing and finding Salesforce information from within Slack, eliminating the need for switching between platforms. With Chat:Bridge, teams can perform Salesforce actions directly from Slack, such as...
by Sanjiva Nath | Dec 7, 2020 | Salesforce, Slack, Support Software
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...
by zAgile | Dec 3, 2020 | Integration, Salesforce, Slack, Video
Customer Support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. But records of those communications are locked in a Slack silo which negatively affects Customer Support team effectiveness. Improve Team...
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