Salesforce & JIRA integration with zAgileConnect

Apr 21, 2016 | Integration, JIRA, Salesforce, Video

zAgileConnect provides easy and powerful integration between Salesforce and JIRA. This is especially valuable to Customer Support teams in helping them escalate customer cases to Engineering and track their progress towards resolution.

In this webinar, we will provide an in-depth look at the features that zAgileConnect offers for bringing Salesforce and JIRA together. We will walk thru the features at length, as well as review the configurations in detail to help you get the most value from this integration for both Support and Engineering teams.
Whether you are already using zAgileConnect or looking for an integration solution, the webinar will leave you with in-depth understanding of the state-of-the-art integration available via zAgileConnect and ways in which you can leverage it for your teams.

The webinar will include a demo of the latest features followed by Q&A.

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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.

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