zAgile Blog
Salesforce Connectors Product Features and Best Practices
Read more about zAgile product features and best practices for Connectors integrating Salesforce with Atlassian Jira and Confluence as well as Slack. We provide advice about boosting customer support productivity and observations about the industry and Salesforce ecosystem.
Recorded Webinar for Chat:Bridge, Connector for Salesforce and Slack Integration
This blog recaps our recent webinar about Chat:Bridge, which seamlessly integrates Salesforce with Slack, empowering customer support and other teams to enhance collaboration, increase efficiencies, and streamline workflows. zAgile, Inc. Overview zAgile’s...
How to Easily Integrate Salesforce with Jira, Slack, and Confluence for Maximum Customer Support Productivity
Introduction Customer support teams' maximum efficiency requires deep integration of the applications they use. In this blog, learn how zAgile drives integration with Connectors for Salesforce, Jira, Slack, and Confluence. Other departments often own the applications...
Learn How Customer Support Teams Overcome Salesforce and Jira Integration Challenges – Get the White Paper!
Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.
Webinar Recording: How to turn Confluence pages into Salesforce Knowledge Articles
Publish Confluence Pages as Salesforce Knowledge Articles
Webinar Recording: zAgileConnect overview and demo including latest features for Salesforce – Jira integration
In this recorded webinar for Salesforce - Jira integration below, we cover an overview of zAgile, Inc. and a demo of zAgileConnect's core and latest features regarding Salesforce - Jira integration. A summary of the webinar content follows along with how to learn...
zAgile Achieves SOC2 Compliance
zAgile, Inc. announced today that it has achieved SOC 2 Type II compliance in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations also known as SSAE 18. Achieving this standard with an unqualified...
zAgileConnect: New Features Plus Ones You Might Have Missed
zAgileConnect supports multi-instances for Jira and Salesforce, Lightning Web Components, Custom Permissions, Workflows and Triggers.
zAgileConnect Product Tip: Combine Jira Issues with Cases in Salesforce Reports and Dashboards
As Support teams work with Engineering towards resolving customer issues, they face a number of challenges while navigating between Salesforce and Jira. A key challenge is the lack of access to Jira data in Salesforce Reports. Even manually updating Case records...
Knowledge:Bridge – Atlassian Confluence and Salesforce Knowledge Connector
Product Overview Video Seamlessly use zAgile's Atlassian Confluence and Salesforce Knowledge connector for creating, curating, and publishing content. Use the powerful editing features of Atlassian's Confluence wiki to create product documents, FAQs, knowledge...
How to Create and Edit Jira Issues from within Salesforce Service Cloud
Demo Video Customer support staff using Salesforce Service Cloud can create and edit Jira issues directly from within Salesforce Service Cloud -- without having to launch and use Jira separately.For more information on our purpose-built integration for Salesforce...
How to Search Jira Issues and Link to Salesforce Cases
Demo Video Learn how to use zAgile's Salesforce connector to quickly search Jira Issues and link to Salesforce Cases. Save time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer Satisfaction.
zAgileConnect – Salesforce Service Cloud and Jira Connector
Product Overview Video Watch below to see how zAgile's Salesforce Service Cloud and Jira connector can integrate rich Jira functionality with Salesforce standard and custom objects. Save time in tracking Case resolution in Engineering. Improve SLA Compliance and...