zAgile Blog
Salesforce Connectors Product Features and Best Practices
Read more about zAgile product features and best practices for Connectors integrating Salesforce with Atlassian Jira and Confluence as well as Slack. We provide advice about boosting customer support productivity and observations about the industry and Salesforce ecosystem.
Chat:Bridge Connector for Integrating Salesforce and Slack-Webinar June 27, 2018
zAgile's recently released app Chat:Bridge, for integrating Salesforce and Slack, allows you to easily collaborate with your Slack teams from within Salesforce, whether you are working on a Case, Lead, Opportunity, or another object. Similarly, your Slack teams can...
Chat:Bridge – Bidirectional Connector for Salesforce and Slack – Quick Tour Video
Quick Tour Video zAgile's Chat:Bridge app provides a seamless bidirectional conversation between Salesforce and Slack for your teams. From any Chatter-enabled object in Salesforce, collaborate with your Slack teams via public channels, exchange messages and files,...
Integrating Jira with Salesforce – Best Practices & Case Studies
Webinar Organizations are looking to streamline the process of integrating Jira with Salesforce as part of their ongoing drive to improve Support SLA and Customer Satisfaction. Customers expect instant and personalized service, organizations themselves are looking to...
Salesforce & JIRA Integration using zAgileConnect – Webinar Jul 20, 2017
Latest Features & Sneak Preview of Upcoming Releases zAgileConnect provides easy and powerful integration between Salesforce and JIRA. This is especially valuable to Customer Support teams in helping them escalate customer cases to Engineering and track their...
Impact of Salesforce Disabling Support for TLSv1
Potential Impact on zAgileConnect Salesforce is disabling support for TLSv1 as described here: Salesforce disabling TLS 1.0. Please also note the schedule of this change, since it has already begun in the Sandbox environments and is anticipated to be applied to...
8 Factors that Adversely Impact Cloud Application Integration
Siloed organizational structure hampers coordination between business users and IT teams, impeding cloud application integration. Data ownership disputes and access restrictions delay integration projects and may conflict with integration technologies. Process silos...
Salesforce & JIRA integration with zAgileConnect
zAgileConnect provides easy and powerful integration between Salesforce and JIRA. This is especially valuable to Customer Support teams in helping them escalate customer cases to Engineering and track their progress towards resolution. In this webinar, we will provide...
How to Update Salesforce Case Fields Based on Jira Issue Update
An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce. The trigger may be used to perform specific actions on a Case based upon specific Issue events (such as change in Status, Assignee, etc.). Please note that while we offer...
zAgileConnect for Salesforce & JIRA Integration – Quick Tour
zAgileConnect allows for bidirectional integration of information between Salesforce and JIRA. It facilitates improved coordination between teams across the two applications so that both sides may efficiently collaborate on, exchange information, and track various...
Integrating Salesforce and JIRA with zAgileConnect – An Accellion Case Study
In this webinar, you will hear from Tess Sta Romana of Accellion, who will discuss her team's objectives and requirements for integrating Jira with Salesforce, as well as experiences and benefits using zAgileConnect. Accellion is an award-winning provider of mobile...
zAgileConnect – Powerful Integration for Salesforce and JIRA – Webinar
Is your Service Cloud environment tightly integrated with your internal engineering tools? Is Customer Service efficiently able to track Case resolutions across Engineering and provide timely feedback to Customers? Is Customer Service collaborating with Engineering?...