Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
Webinar Topic SLA Compliance with Chat:Bridge for Slack and Salesforce Key Takeaways Easy access to account and case information in Salesforce from Slack Effortless way to keep internal Slack conversations in Salesforce, the system of record for an account or case as...
zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via...
zAgile’s connector for integrating Jira with Salesforce offers rich Jira functionality within your Salesforce standard and custom objects. Saves time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer...
The highly rated solution for integrating Jira with Salesforce just got even better. With the latest release of zAgileConnect, you can now not only integrate Jira Issue with Case but also Opportunities, Accounts, as well as, other standard and custom objects. Combine...
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