Customer Support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. But records of those communications are locked in a Slack silo which negatively affects Customer Support team effectiveness. Improve Team...
Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
Webinar Topic SLA Compliance with Chat:Bridge for Slack and Salesforce Key Takeaways Easy access to account and case information in Salesforce from Slack Effortless way to keep internal Slack conversations in Salesforce, the system of record for an account or case as...
zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via...
zAgile’s recently released app Chat:Bridge, for integrating Salesforce and Slack, allows you to easily collaborate with your Slack teams from within Salesforce, whether you are working on a Case, Lead, Opportunity, or another object. Similarly, your Slack...
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