zAgile’s Chat:Bridge app provides a seamless bidirectional conversation between Salesforce and Slack for your teams. From any Chatter-enabled object in Salesforce, collaborate with your Slack teams via public channels, exchange messages and files, maintain conversation threads on both sides.
Interested in trying Chat:Bridge to see how it can improve bidirectional conversations between Salesforce and Slack for your teams? Download our Free Trial.
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This blog recaps our recent webinar about Chat:Bridge, which seamlessly integrates Salesforce with Slack, empowering customer support and other teams to enhance collaboration, increase efficiencies, and streamline workflows. zAgile, Inc. Overview zAgile’s...
Introduction Customer support teams' maximum efficiency requires deep integration of the applications they use. In this blog, learn how zAgile drives integration with Connectors for Salesforce, Jira, Slack, and Confluence. Other departments often own the applications...
Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.