In this recorded webinar for Salesforce – Confluence integration, link below, we demo Knowledge:Bridge’s ability to publish Confluence pages to Salesforce Knowledge Articles.
A summary of the webinar content follows along with how to learn more.
zAgile, Inc. Overview
zAgile’s integration software products provide plug & play integration between Salesforce and leading applications and tools. Our mission is to help teams drive cross-functional collaboration by integrating tools, processes, and knowledge. zAgile’s hundreds of customers range from mid-size businesses to major enterprises including HP, HPE, IBM, Rubrik, TIBCO, Informatica, Morningstar, Walmart, and Snowflake.
Knowledge:Bridge Overview
The following are commonly the Support team’s goals:
- Close the loop with customers on submitted tickets in a timely manner
- Meet SLA compliance
- Achieve customer satisfaction
What are the obstacles to those goals?
- Knowledge transfer: Spending too much time training internal staff, customers, and partners on “how-to” and best-practices
- Knowledge curation: Gathering information from engineering, product management, professional services, and customer support in a consistent manner
- Knowledge publishing: No easy, quick way to use existing tools to publish knowledge in an easily consumable way
- Lack of visibility: No way to track what is consumed and rated
An introduction to Knowledge:Bridge and how it helps customer support teams to overcome obstacles:
- What is it?
- Confluence as Your Salesforce Knowledge Editor. A plug & play application, purpose-built to publish Confluence pages as Salesforce Knowledge Articles
- Who is it for?
- Customer Support, Product, Engineering, and Field teams
- Capabilities: How does Knowledge:Bridge help?
- Curate: Use the most popular wiki amongst product teams
- Share: Easily publish wiki pages to be used by Salesforce users
- Value: Why choose Knowledge:Bridge?
- Work efficiently: Everyone uses the same tools as before but now with synergy
- Enable self-service: Customers, partners, and internal teams can easily find information for themselves
A quick look at Knowledge:Bridge’s user interface showing the ability to publish Confluence pages directly to Salesforce Knowledge Articles:
Publish Confluence pages as Salesforce Knowledge Articles
Knowledge:Bridge Demo
The following capabilities are shown in the Knowledge:Bridge demo:
- Create and curate knowledge base in Atlassian Confluence.
- Publish to Salesforce Knowledge Articles.
- Share Knowledge Articles with external customer and partner communities.
Learn more
Check out the zAgile white paper describing how customer support teams use all zAgile products together to accelerate efficiency, remove data and process silos, and maximize organizational alignment. Let us know your questions or request to arrange a demo at sales@zAgile.com .
