zAgile’s Bridges for Customer Success – Overview

Oct 11, 2018 | Integration, JIRA, Salesforce, Slack, Video


zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via their internal teams (on Slack), and build Salesforce Knowledge Base from documentations and other content in Confluence.

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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
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