Knowledge:Bridge – Atlassian Confluence and Salesforce Knowledge Connector

Oct 18, 2022 | Confluence, Integration, Salesforce, Video

Product Overview Video

Seamlessly use zAgile’s Atlassian Confluence and Salesforce Knowledge connector for creating, curating, and publishing content.

Use the powerful editing features of Atlassian’s Confluence wiki to create product documents, FAQs, knowledge articles, and other content, and publish to Salesforce Knowledge for your internal and external communities.

Learn more about the features and benefits of using zAgile’s Confluence and Salesforce knowledge connector by visiting our Knowledge:Bridge product page.

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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.

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