zAgileConnect for Integrating Salesforce and Jira – Overview

Oct 9, 2018 | Integration, JIRA, Salesforce, Video


zAgile’s connector for integrating Jira with Salesforce offers rich Jira functionality within your Salesforce standard and custom objects. Saves time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer Satisfaction.

Tags: Case | Connectors | Integration | Issue | JIRA | Salesforce | Service Cloud

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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
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