How to Search Jira Issues and Link to Salesforce Cases

Jun 3, 2022 | Integration, JIRA, Salesforce, Video

Demo Video

Learn how to use zAgile’s Salesforce connector to quickly search Jira Issues and link to Salesforce Cases. Save time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer Satisfaction.

Tags: Case | Connectors | Integration | Issue | JIRA | Salesforce | Service Cloud

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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
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